Total Customer Satisfaction
Faurecia has built a company culture centered on our customers and focused on continually improving how we serve them, with the goal of being their preferred supplier and partner. Faurecia’s focus on Total Customer Satisfaction (TCS) is a key driver of the Group’s transformation. Faurecia has received over 3,260 customer responses via the Five-Star customer experience app used by over 1,100 unique users and recorded an average of 4.5 stars for 2021. The confidence of Faurecia’s customers in our strategy is expressed both through the numerous awards that customers give to the Group, and its record order intake over the past few years. Faurecia saw a marked increase in customer recognition this year, with over 70 awards in 2021 for global performance, manufacturing excellence, cost savings and innovation. In particular, the Group received the Overdrive Award and General Motors Supplier of the Year Award, Best Supplier Performance from Renault, Nissan Quality Award and Hyundai Logistics Excellence Award.